Appliance Gurus Doubles the Number of Customers Using Remote Diagnosis Platform – Emerald Journal


June 20, 2022, Portland, Oregon. After successfully rolling out and testing its Remote Diagnosis Platform (RDP) for appliance repair services in Oregon, Appliance Gurus ( has more than doubled the number of satisfied warranty and non-warranty repair customers, and is now poised to offer this its service to customers across the United States.

“Although we don’t yet offer the in home repair service outside of Southwest Washington or Western Oregon via our WorksAgain affiliation, we can offer our Remote Diagnostic services anywhere in the USA,” stated Scott Sandie, Co-founder of WorksAgain Appliance Repair and Appliance Gurus.

Appliance Gurus seeks to expand the convenience of its RDP where people can experience the scheduling convenience and cost savings of having their initial appliance repair diagnosis handled by Video Chat with a certified repair technician. Scott Sandie added, “The benefits to our customer is immediate because they can gain better control of their time with no more four hour scheduling ‘time windows’ and save 50% versus having a technician drive out to their location just to figure out what’s wrong with their non-working washer, dryer, stove, refrigerator or other appliance.”

About Appliance Gurus

Appliance Gurus (AG), is a Division of WorksAgain Appliance Repair, provides remote diagnostic services and functions similar to Teledoc for the healthcare industry. AG is able to serve its customers needing to start the appliance repair process with a Remote Diagnosis Platform (RDP), delivered over a video call platform with the guidance of a Certified Appliance Repair technician. This allows customers to get their appliance problem diagnosed quickly, conveniently, and at a 50% cost savings over that of sending a truck out to their location to do essentially the same thing.

About WorksAgain

WorksAgain is a leading appliance repair and service company that is owned and operated by a team of professionals including a U.S. Navy Veteran. It serves about a 100 mile radius of customers originating from the Portland Metro Region, throughout Western Oregon. The company’s retail field service division is called WorksAgain and operates under this brand. At the beginning of 2021, the company developed the Remote Diagnosis Platform under the brand, Appliance Gurus. This Division provides remote diagnosis and repair services via a proprietary online interface where customers are expertly guided by a Certified Appliance Technician while diagnosing the problem with a non-working appliance. Lastly, the company’s wholesale or B2B division is called Reliable Appliance Repair, and outsources both Factory Warrantied and Off Warranty repair services to leading appliance retailers that do not have their own appliance repair department. The company’s service technicians are all required to take continuous training and education, and remain certified for factory warranty repairs annually. WorksAgain is fully licensed, and complies with all government regulations regarding the disposal of hazardous materials. The company’s team members have passed rigorous background checks to ensure customers are treated with the highest level of professionalism and safety.

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